WARNING: This product contains tobacco-free nicotine. Nicotine is an addictive chemical.

Return Policy


JAXCIG is committed to offering you a quality product and customer experience.

We offer a money back guarantee on our EPIC line within 15 days from the date of the original shipment. Full refund will be issued on all disposable, device or pod products. Please make sure to include the product description and total amount of EPIC products purchased through our website when submitting your request online to support@jaxcig.com.

Please allow approximately 48 hours to receive a response back via e-mail.

What is not covered by the 15 Day Money-Back Guarantee:

  • Damage caused by error, abuse, misuse, or other external causes;
  • Damage caused by the device being exposed to or coming in contact with liquid and heavy moisture, extreme heat or environmental conditions such as dust, sand, or similar.
  • A device or part that has been modified in any manner;
  • Damage to the device caused by use of non-compatible parts.
  • Wear and tear
  • Any device that is not a genuine JAXCIG product.

EPIC Exchange policy:

Should an EPIC disposable, device or pod not function as intended:

  • If purchased in a retail store, please bring back the product to the retail store where your product was purchased.
  • If purchased online at jaxcig.com, please email us directly at support@jaxcig.com to resolve any issues. Please allow approximately 10 days for the exchange to be validated and processed.